Billing Terms Policy

At Engines & Co., transparency and clarity in billing are fundamental to providing our customers with a seamless and trustworthy experience. This Billing Terms Policy outlines the terms and conditions related to payments, billing processes, and dispute resolutions.

Payment Requirements

  • Accepted Payment Methods: Customers can choose from a variety of payment options, including:
    • Credit and Debit Cards (Visa, Mastercard, American Express)
    • Digital Wallets: Shop Pay, Google Pay, Apple Pay, Meta Pay, PayPal
    • Others: Discover, Diners Club
  • Payment Timing: Payment must be made in full at the time of purchase unless a specific alternative arrangement has been agreed upon in writing.
  • Currency: All transactions are processed in USD unless otherwise stated.

Invoicing and Billing

  • Invoices: Customers will receive an electronic invoice upon completing a purchase. This invoice will include details of the transaction, including:
    • Itemized list of purchased goods or services
    • Total amount paid
    • Payment method used
    • Transaction ID
  • Billing Errors: If there are any discrepancies in the billing, customers must notify us within 7 business days of receiving the invoice. We will investigate and resolve the issue promptly.

    Refunds and Disputes

    • Refund Policy: Refunds are governed by our refund policy. Customers must refer to that document for details on eligibility and processing times.
    • Payment Disputes: Any disputes related to billing or payments should be reported to our customer service team at support@enginesco.com or by calling (888) 379-6614. We aim to resolve disputes within 10 business days.
    • Chargebacks: Unauthorized chargebacks may result in suspension of services or legal action. Please contact us to resolve any issues before initiating a chargeback.

    Security and Data Protection

    • Payments are processed using industry-standard encryption technologies to ensure security.
    • We do not store credit or debit card details on our servers.
    • For further details on security measures, refer to our Payment and Security Policy.

    Changes to Billing Terms

    Engines & Co. reserves the right to update these billing terms at any time. Changes will be communicated by updating this policy on our website. Continued use of our services after changes signifies acceptance of the revised terms.

    Contact Us

    For billing-related questions, concerns, or assistance, please reach out to our customer service team:

    • Company Name: Engines More LLC 
    • Website Name: Engines & Co.
    • Address: 608 N West St, Wilmington, DE 19801, USA
    • Email: support@enginesco.com
    • Phone: +1 (888) 379-6614
    • Business Hour: Mon - Sun: 9am - 5pm (EST)
    • Response Time: With in 10 Minutes

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