Warranty Policy

Introduction
At Engines & Co., we stand behind the quality and performance of our products. Our Warranty Policy outlines the terms and conditions under which we provide coverage for manufacturing defects or issues that may arise under normal use. This policy ensures transparency and supports our commitment to customer satisfaction.

Warranty Coverage

  • The warranty covers manufacturing defects and workmanship issues in the product under normal use and conditions.
  • The warranty period varies by product and is specified on the product packaging or in the product manual.
  • This warranty applies only to the original purchaser and is non-transferable.

Exclusions
The warranty does not cover:

  • Damage resulting from misuse, improper installation, or unauthorized repairs.
  • Normal wear and tear, including cosmetic damage such as scratches, dents, or fading.
  • Damage caused by accidents, neglect, abuse, or environmental factors (e.g., extreme temperatures or moisture).
  • Products that have been modified or altered in any way.
  • Consumable parts, such as batteries or filters, unless specified otherwise.

Claim Process
To make a warranty claim, follow these steps:

  1. Contact our customer service team at support@enginesco.com or +1 (888) 379-6614 with the following information:
    • Proof of purchase (receipt or order confirmation).
    • Description of the issue and supporting documentation (photos or videos).
  2. Our team will evaluate the claim and provide instructions for next steps.
  3. If the claim is approved, we will repair or replace the defective product at no additional cost.

Repair and Replacement Terms

  • Engines & Co. reserves the right to determine whether a product will be repaired or replaced.
  • Replacement products may be new or refurbished but will meet the same specifications as the original item.
  • Warranty coverage for replacement items continues for the remainder of the original warranty period.

Shipping Costs

  • Customers may be responsible for shipping costs associated with returning the product for warranty evaluation.
  • If the claim is approved, Engines & Co. will cover the cost of shipping the repaired or replacement product back to the customer.

Limitations of Liability
This warranty is limited to the repair or replacement of the defective product as outlined above. Engines & Co. is not responsible for any indirect, incidental, or consequential damages related to the use of our products.

Contact Us

For billing-related questions, concerns, or assistance, please reach out to our customer service team:

  • Company Name: Engines More LLC 
  • Website Name: Engines & Co.
  • Address: 608 N West St, Wilmington, DE 19801, USA
  • Email: support@enginesco.com
  • Phone: +1 (888) 379-6614
  • Business Hour: Mon - Sun: 9am - 5pm (EST)
  • Response Time: With in 10 Minutes

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