Returns & Refunds Policy

Return Eligibility

  • Return Window: 180 days from the delivery date.
  • Condition: Items must be unused and in their original condition with all tags attached and in the original packaging.
  • Important: Unauthorized returns sent without prior notification will not be accepted.

How to Request a Return or Exchange

  1. Contact Us:
    • Email (Preferred): support@enginesco.com
    • Phone: +1 (888) 379-6614
    • WhatsApp: +1 (888) 379-6614
    • Live Chat: Available on our website.
  2. Provide the Following Details:
    • Order Number
    • Item(s) to Return or Exchange
    • Reason for Return
    • Preferred Resolution: Refund or Exchange
  3. Approval & Shipping Label: Once approved, we will provide you with a pre-paid return shipping label. All returns must be shipped using this label.

Exchange Policy

  • Extended Exchange Period: We offer a 180-day exchange period for all orders.
  • Exchange Conditions: Items must be unused, in their original condition, and in the original packaging.

Refund Timeline

  • Inspection: Returned items are inspected upon receipt.
  • Processing: Approved refunds are processed immediately after inspection.
  • Completion: Funds typically appear within 1 business day of processing, depending on your bank.
  • Notification: You will receive an email confirmation once your refund is processed.

Tracking Your Order

  • You can track your order status using your Order ID or AWB number by clicking here (tracking details will be emailed once the order is shipped).

Need Help?

If you do not receive your refund or exchange within the expected timeframe:

Contact Us

Need help with your billing? Our team is ready to assist you!

Response Time: Within 10 Minutes

Reach Us At:

Business Hours:

Monday through Sunday: 9:00 AM - 5:00 PM (EST)

Company Information:

Engines More LLC Operating as "Engines & Co." Based in Montana, USA

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